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To Our Customer

At WeGo, as with any successful partnership, please let us know how we can work better with you. We strive for continuous improvement based on customer input, and we look forward to hearing from you.


How To Order

To order, contact customer service by:
Hot Line: +86-158-2988-3455

Email: Vic@xianwego.com / Alice@xianwego.com / Lucas@xianwego.com / Sunny@xianwego.com / Anna@xianwego.com


Shipping

We offer all levels of delivery services, from standard ground to overnight shipping.


Warranty

Products have a limited warranty from the date of purchase against defects in materials or workmanship. Warranties vary with each product. Please contact customer service for more information.


Returns

Before returning or exchanging products, please contact customer care. No returns will be accecpted after 120 days from the purchase date. All returns are subject to a 15% re-stocking fee. Please contact customer service for more details.


Customer Testimonials



"With great pleasure, I find myself writing to express my total satisfaction with the level of service performed by Xian WeGo. The experience from my first consultation with Vic.Wang has been flawless, he exemplifies what true customer service should entail. I am very pleased we made the decision to use WeGo, and I would recommend the company to others. You have made this experience truly enjoyable."-Shelia Gibbs




"I have been a client of Xian WeGo for the past year and couldn't be happier with my experience. From my first communications with Alice up to today, I have been impressed with the Service I have received in addition to the quality products at a terrific price. In the ever-changing healthcare market, it is important to know that as a manufacturer, WeGo has also been able to advise me in the best ways to navigate through these changes."-Brandon Leake



"Our DME Distribution Company has been working for years with Xian WeGo, and they consistently prove themselves to be one of the best Companies we could hope to work with. They are extremely thorough, are quick to respond, and their friendly customer service and sales teams always go above and beyond to assist us and our clinicians."

-Zachary J. Matthews